Privacy Policy

1. Who We Are

Any Collections Pty Ltd is a registered South African company providing professional debt collection services.

• Legal Name: Any Collections Pty Ltd
• Registration Number: 2025/184330/07
• Location: Howick, KwaZulu-Natal, South Africa
• Contact: Angelique van Biljon
• Phone: 062 116 5638 / 081 415 8260
• Privacy Enquiries: anycollections@outlook.com

2. Information We Collect

We collect personal information only when it is necessary to provide our services. This includes:

From Clients (Businesses engaging our services):

• Full name and contact details (phone, email, postal address)
• Business name, registration number, and industry
• Bank account information (for payment of recovered funds)
• Details of outstanding debts, including debtor information provided to us

From Debtors (Individuals contacted on behalf of our clients):

• Full name, ID number, and contact details
• Address and employer information (for tracing purposes)
• Financial information relevant to the outstanding debt

From Website Visitors:

• Name, email address, phone number, and business name submitted via contact forms
• Basic session data collected via cookies (see Section 8)

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To provide professional debt collection services to our clients
• To contact debtors on behalf of our clients in pursuit of outstanding amounts
• To communicate with clients regarding case updates, reports, and recovered funds
• To process payments and maintain financial records
• To comply with our legal obligations under South African law
• To respond to enquiries submitted via our website or contact channels
• To improve our services and website experience

We will not use your personal information for any purpose other than those listed above without your explicit consent.

5. Data Sharing

We do not sell, rent, or trade your personal information to third parties. However, as part of our legitimate debt collection activities, we may share relevant information with:

• Credit Bureaus: We may submit debtor information to registered South African credit bureaus where a debtor has failed to pay an outstanding amount. This is done in accordance with applicable credit legislation and POPIA.
• Tracing Agencies: In cases where a debtor's contact details are unknown, we may engage registered tracing agencies to locate updated information.
• Legal Representatives: Where necessary for legal proceedings arising from outstanding debt.
• Service Providers: Third-party service providers (such as communication platforms or cloud storage) that assist us in delivering our services, all of whom are bound by confidentiality agreements.
• Regulatory Authorities: As required by South African law or court order.

6. Data Security

We implement reasonable technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Secure storage of physical and digital records
• Restricted access to personal information on a need-to-know basis
• Use of encrypted communication channels where applicable
• Regular review of our data protection practices

While we take all reasonable precautions, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. We encourage you to contact us immediately if you suspect any unauthorised use of your information.

7. Your Rights

Under POPIA, you have the following rights regarding your personal information:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal information, subject to our legal obligations to retain certain records.
• Right to Object: You may object to our processing of your personal information in certain circumstances.
• Right to Complain: If you believe we have violated your privacy rights, you may lodge a complaint with the Information Regulator of South Africa at www.justice.gov.za/inforeg/.

To exercise any of these rights, please contact us at anycollections@outlook.com. We will respond to your request within a reasonable timeframe.

8. Cookies

Our website uses basic session cookies to ensure proper functionality and a consistent browsing experience. These cookies do not collect personal information and are deleted when you close your browser.

We do not use tracking cookies, advertising cookies, or any cookies that collect personally identifiable information beyond what is necessary for the website to function. You may disable cookies in your browser settings, though this may affect certain features of our website.

9. Data Retention

We retain personal information for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Once information is no longer required, we will securely delete or anonymise it.

Client records and debt-related information may be retained for a period of up to 5 years in accordance with South African legal and accounting requirements.